Orilily exists because of your trust in our online store. Your shopping safety is our highest priority. Orilily.com has been certified PCI (Payment Card Industry) Compliance, which means we have met the data security standard set by major credit card companies. We use Secure Sockets Layer (SSL) technology to keep your online order information safe.

Orilily highly values the trust you have placed in us and respect your privacy as part of our relationship. We do not sell, rent, or trade the specific personal information you provide to us to any third party. We have our in-house teams to process and fullfil orders, and we use Secure Sockets Layer (SSL) technology to keep your online order information safe.

All orders need to be placed through this site. We do not accept mail orders, phone orders or any other types of orders that are placed outside of our website.

Sales tax is charged on all orders shipped within New York State. Sales tax does not apply to items shipped to outside the state of New York.

Currently we accept Visa, MasterCard, American Express, and Discover credit and debit cards issued by a United States bank. We also accept PayPal payment.

If you are using a foreign issued credit card and would like to ship to a United States address, you may place the order on our website as usual. However, processing of your order may be delayed due to potentially longer time needed to verify your account information. This process could affect your delivery time, especially for orders that require expedited shipping.

We do not accept cash, checks, or money orders toward purchases made at Orilily.com.

Card Validation Code or Card Verification Number is a 3 or 4 digit number displayed in the signature area on the back of your credit or on the front of your American Express card.

Orilily usually ships order within 1-4 business days of the date they are placed, with only a few exceptions. You can cancel your order at http://www.orilily.com/myorders before the order is shipped, or contact us immediately at order@orilily.com.

Sorry, Orilily ships only to United States addresses at this time. We do plan to offer shipping to international destinations in the near future. You may want to join our mailing list for the latest update or check out our latest mailings at http://www.orilily.com/mailings at anytime.

No. Orilily does not offer group purchases service at the time. However, we are working on developing our group sales policies and procedures. Once we are ready, we will make the service available on this site. You may want to join our mailing list for the latest update or check out our mailings at http://www.orilily.com/mailings at anytime.

Orilily is happy to offer free shipping on all orders with United States shipping addresses.

If your shopping basket total is under $300, Orilily offers free UPS Ground shipping within the contiguous 48 states of the United States. For orders to Alaska, Hawaii and other U.S. territories, Orilily offers free USPS Priority Mail shipping.

If your shopping basket total is $300 or above, Orilily offers free UPS air shipping that usually takes 2 to 3 business days.

Shipping upgrade options are available at check-out except for APO/FPO shipment. For more details, please click here.

Orilily usually ships order within 1-4 business days. Please allow additional 1-5 business days for UPS ground shipping and 2-3 days for UPS express air shipping. USPS priority mail generally takes 2-4 business days to deliver.

For custom items and special orders , it generally takes about 6 – 8 weeks to deliver.  

Sorry, Orilily ships only to United States addresses at this time. We do plan to offer shipping to international destinations in the near future. You may want to join our mailing list for the latest update or check out our latest mailings at http://www.orilily.com/mailings at anytime.

No. Currently Orilily.com cannot split orders for shipment to multiple destinations. If you would like to send items to different addresses, please place a separate order for each address. This will help the recipient in case of returns & exchanges.

If you would like to use our address book for convenience, please click here to register.

Orilily usually ships order within 1-4 business days of the date they are placed, with only a few exceptions. You can cancel your order at http://www.orilily.com/myorders before the order is shipped, or contact us immediately at order@orilily.com.

An order cannot be cancelled once it is shipped, however, you can return it within 30 days of purchase.

Yes. You can track your order status at http://www.orilily.com/myorders.

If for any reason you are not completely happy with your purchase, you can return it within 30 days of purchase for a refund, credit or exchange.

For details, please check our policy of returns & exchanges.

Yes. You can return your gift within 30 days of purchase. An Orilily Gift Certificate will be emailed to you as soon as we receive the returned item(s).

For details, please check our policy of returns & exchanges.

Yes. You can exchange your purchase within 30 days of purchase. We will email you an Orilily Gift Certificate as soon as we receive your exchange item(s).

For details, please check our policy of returns & exchanges.

No. We do not accept returns on customized item(s) or custom order(s).

Custom and personalized items may not be returned unless defective. Note: Ring size 10.5 is standard for men and size 7 is standard for women. All other sizes are considered custom.

Most returns are processed within five business days upon receipt. If you have requested a store credit for your return, an Orilily Gift Certificate will be emailed to you as soon as we have processed your return. Refund to your credit or debit card for the returned item(s) will be posted to your card account in two billing cycles, in accordance with your card issuer's procedures.

For details, please check our policy of returns & exchanges.

Yes. Orilily Gift Certificates can be purchased in any amount within our recommended range. All gift certificates are emailed for easy redemption at this site at any time.

To create your Orilily Gift Certificates, please click here.

To view a sample of Orilily Gift Certificates, please click here.

Yes. We are pleased to offer exclusive Orilily gift box and ribbons at no additional charge. Gift packaging service and gift card are complementary offers from Orilily upon request, free of charge too.

Your personal gift message cannot exceed 150 characters.          

No. For security and privacy purposes, we do not allow retrieving and editing personal gift message after an order is submitted.

No. Currently, Orilily.com cannot split orders for shipment to multiple destinations. If you would like to send items to different addresses, please place a separate order for each address.

If you would like to use our address book for convenience, please click here to register.

Yes. If for any reason you want to return or exchange a gift, you can simply send it to us within 30 days of purchase. An Orilily Gift Certificate will be emailed to you as soon as we receive the returned item(s).

For details, please check our policy of returns & exchanges.